Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are normally processed within 2–5 business days. Orders are not shipped on weekends or holidays.

Processing time is separate from the estimated delivery time shown at checkout.

SHIPPING DESTINATIONS

We currently ship within Canada and to the United States.

SHIPPING RATES AND FREE SHIPPING

Available shipping rates and delivery estimates are displayed at checkout.

Free standard shipping is available on Canadian and U.S. orders of $150 or more. The qualifying amount is calculated at checkout after discounts and before shipping charges, taxes, duties, tariffs, brokerage fees, or other import charges.

LOCAL PICKUP

Free local pickup is available. You will receive an email when your order is ready. Please wait for the pickup notification before coming to collect your order.

ESTIMATED DELIVERY TIMES

Canada: approximately 5–14 business days

United States: approximately 5–14 business days

Delivery times are estimates and are not guaranteed. Processing time is not included in these estimates.

TRACKING

Shipped orders include tracking when available. Once your order ships, you will receive a confirmation email containing your tracking number.

U.S. SHIPPING, DUTIES, AND IMPORT CHARGES

U.S. orders are shipped DDU (Delivered Duty Unpaid). Customers are responsible for all duties, taxes, tariffs, brokerage fees, customs charges, and other import-related costs applied to their shipment.

These charges are not included in the product price or shipping amount paid at checkout. Free shipping only covers the outbound shipping charge and does not cover duties, taxes, tariffs, brokerage fees, or customs charges.

Customs processing may cause delays that are outside our control.

REFUSED OR UNPAID U.S. SHIPMENTS

If a customer refuses a shipment or does not pay the required import charges, the customer will be responsible for any resulting return-shipping, brokerage, storage, redelivery, disposal, duties, taxes, or other related costs.

These costs may be deducted from any refund we choose to issue. Original shipping charges are non-refundable. If the costs exceed the value of the order, no refund will be issued, and the customer may remain responsible for any outstanding charges.

SHIPPING DELAYS

Too Fast For Love is not responsible for delays caused by shipping carriers, customs processing, weather, service interruptions, or other circumstances outside our control after an order has shipped.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Too Fast For Love is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Additional shipping charges resulting from an incorrect address, returned shipment, or redelivery are the customer’s responsibility.

LOST OR STOLEN PACKAGES

If tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier to begin an investigation. Too Fast For Love will provide reasonable assistance using the available order and tracking information.

Too Fast For Love is not responsible for packages lost or stolen after the carrier has marked them as delivered.

CONTACT

For shipping-related questions, contact:

support@toofastforloveofficial.com

Please include your order number for faster assistance.